Kelly offers Clients innovative, flexible, end-to-end workforce management solutions empowering our Clients to focus on their core business, ultimately resulting in improved productivity, profitability and optimal people retention.
Our vision is to unlock the power of people in the world of work through providing comprehensive staffing solutions, workforce management & productivity solutions and skills development. This vision is driven by our commitment to listen, partner and deliver on our promises (LP²). Our innovative solutions are customised to our Clients needs and can include a combination of the following:
Comprehensive Staffing Solutions
● Permanent Staffing Solutions: Kelly correctly matches Candidates to become a permanent
employee of the Client, once the Client has interviewed, selected and offered the Candidate
employment, which the Candidate accepts.
● Temporary Staffing Solutions: Candidates are assigned to Clients on a temporary basis, in
line with the Clients staffing requirements, regardless of whether the Client needs one or more
temporary Candidates.
● Contract Staffing Solutions: this encompasses a cost-effective and flexible solution
whereby Kelly contracts Candidates to Clients either on a long-term or indefinite basis.
● Disability Recruitment: providing people with disabilities the opportunity to find gainful
employment through suitably matching these Candidates with our Clients. Our disability
solutions extend to universal access assessments, reasonable accommodation solutions, pre &
post placement assistance, team sensitisation workshops as well as disability awareness
training.
● TalentOcean: an online recruitment management system connecting people globally in the
world of work.
Workforce Management & Productivity Solutions
● Ad Response Handling: encompasses all or parts of the ad response process including
media design, recruitment advertising, response handling, assessments of applications as well
as staff selection and placements.
● Compliance: an auditing solution that protects the continuity of our Clients business by
ensuring ethical and legal compliance within their human resource environment.
● Human Resource Management Services (HRM): the holistic management of people
within a business environment. This solution encompasses talent management,
HRM consulting, technology & metrics as well as HRM strategy & compliance.
● Just In Time: resolves the absenteeism dilemma Clients experience within a contact centre
environment when agents take unexpected leave. Our solution is a scientific workforce
management & productivity model which ensures fully trained back-up staff is made available
at a moment's notice allowing for a full shift to be maintained.
● K-log: a powerful automated time, attendance, productivity and workforce management tool.
K-log offers immediate cost-saving benefits, efficient people resource planning management,
as well as increased productivity.
● Managed Service Provider (MSP): Kelly assumes primary responsibility for managing an
organisation's workforce programme. This can be done either through a neutral MSP offering
or a MSP where Kelly is also an active vendor.
● Pre-employment Checks & Assessments: conducting comprehensive background checks
& competency profiling assessments on Candidates which our Clients intend on employing.
● Recruitment Process Outsourcing (RPO): seamlessly integrates the human resources
division of any Client with Kelly. This enables the subcontracting of the full recruitment
function or parts thereof.
● Talent Importing: concentrating on bringing scarce and critical skills to South Africa from all
over the world. This solution focuses on the entire recruitment process including all
documentation and onboarding.
● Workforce Management Solutions for the Contact Centre Environment: end-to-end
people resource planning, productivity & process solutions within the contact centre
environment.
Skills Development Solutions
● Skills Development: Kelly is committed to skills development through facilitating
learnerships, internships, on the job training and computer-based upskilling. This is aided
through our dedicated Soweto Training Centre as well as our partner in technology education
solutions, Torque IT.
● Living Leadership: a skills development process employing multiple assessment techniques
and assessors, who evaluate each participant for the purposes of workforce management and
team building through experiential and action learning.
Kelly's proposed workforce management solutions for any Client of any shape and size is the adoption of a partnership approach for the best results. Kelly remains confident in our ability to support our Clients efforts to achieve their desired organisational outcomes. We achieve this by providing great people with effective management solutions supported by advanced business processes.
By partnering with Kelly, Clients can expect to enjoy the following outstanding benefits:
● Holistic Workforce Management Approach: Kelly offers our Clients a holistic partnership
approach focusing on the management of staff regardless of the solution required ensuring
legal, reputational and business risks are minimised.
● Improved Productivity: Kelly provides cost effective workforce management solutions that
increase productivity by allowing Clients to focus on their core business.
● Improved Return On Investment (ROI): Kelly's customised sourcing and selection
methodologies, together with our unique management tools are aimed at improving our
Clients ROI.
● Management through Technology: Kelly has fully integrated and automated IT systems
which drive time efficiencies and increased productivity. Our sophisticated IT systems also
enable business intelligent reporting to Clients.
● Benchmarked Quality: Our Customer Satisfaction Index supported by our Quality
Management team are tools proven to be highly effective in monitoring trends and evolving
process and strategy resulting in innovative Client delivery.
● Driving Sustainable Skills Growth: Various types of upskilling opportunities can be
customised for our Clients to ensure staff retention and ultimate cost savings.
● Top Talent Pool: With over 100 000 screened, interviewed and reference checked
Candidates on our database, Kelly has skilled and motivated talent to suit all our Clients
requirements.
● Talent Retention: Kelly has formulated a winning retention model and performance
enhancement programme that offers a number of benefits including a reduction in
absenteeism, accelerated team performance, as well as staff appreciation and motivation.
● Talent Pipeline: Integrated sourcing methodologies, including skills development, ensure
sustainable talent pipelines are maintained at all times.
● Legal Compliance: Kelly's processes and documentation are legally compliant with all labour
legislation, therefore avoiding unnecessary costs and risk.
● Decent Work: Kelly complies with the Decent Work concept that has been developed and
introduced by the International Labour Organisation (ILO). Kelly strives to promote fair and
equal work opportunities for women, men and people with disabilities, in a free, secure and
humane environment.
Over the past 42 years, Kelly has helped shape the way companies think about their people. Kelly has evolved beyond connecting people with jobs. Today, we actively partner with our Clients in their drive to retain top talent and develop an optimal skills mix through our flexible end-to-end workforce management solutions. This assists Clients with capitalising on their people resources and enables Candidates to maximise their career potential. We consistently re-align our workforce management solutions with the evolving needs of our Clients, resulting in operational excellence through improved productivity and employee retention driving long term sustainability.
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