Our client is seeking a Specialist Trainer/Coach to join their team. This role is key to deliver high-impact and coaching interventions that aligns with regulatory requirements (e.g. FAIS and RE). The role includes digital learning integration, face to face training and assessments.
Responsibilities
- Soft skills training as per business unit
- Deliver adhoc training based on business needs
- Update training material to meet the business and regulatory standards
- Provide post-training reports and feedback
- Identify training needs on an ongoing basis
- Co-ordinate and administer e-learning system and in person training schedules
- Contribute to continuous improvement of learning and development
- Communicate progress and outcomes of these learning initiatives
- Report monthly to relevant stakeholders
- Schedule and conduct coaching sessions in all call centres
- Identifying areas of strength and improvement in individual staff and communicate this through to management
- Plan and organise training correctly and timeously
- Ensure training is aligned to FSCA regulations, TCF principles and business requirements
- Provide accurate feedback on delegates’ progress
- Conduct knowledge and skills assessments
- Support DOFA management by tracking compliance deadlines (RE, qualifications, COB)
- Update training modules to include legislative changes (Board Notices, Fit and Proper updates)
- Provide one-on-one and group coaching to learners preparing for Regulatory Examinations
- Support learners with examination techniques
- Maintain and build relationships with Moonstone
Requirements
- Matric/Grade 12
- 2 years + experience in Training and Development NQF 4 or 5 (advantageous)
- RE1 and RE5/ FAIS qualification
- Minimum 1-2 years experience in Learning and Development
- Experience in coaching, Training and Development in a call centre environment
- Excellent presentation and facilitation skills
- Passion for Learning and Development
- Excellent communication skills (verbal and written)
- Familiar with digital learning tools (e.g. MS Teams, Learner Management systems etc.)
- Proficiency in Excel, with the ability to work effectively with large datasets
- Experience in training and coaching employees and representatives to obtain RE qualification for all FSP