Are you a tech-savvy professional with a knack for problem-solving and a passion for building strong relationships? Join a dynamic retail team to assist them to ensure seamless technology operations across their stores.
Our client is looking to employ an Apple Support Engineer
POSITION:
Apple Support Engineer
LOCATION:
Pinelands
SALARY:
R300 000 per Annum
RESPONSIBILITIES:
- Conduct a daily review/confirm the schedule
- Assess appointment needs and prepare for the tasks ahead.
- Maintain communication with the coordinator regarding the daily agenda/any unresolved matters.
- Meet the requirements of the appointment.
- Refer unresolved issues to the appropriate person.
- Complete all necessary documentation, ensure the client signs all required company forms/collect payment.
- Submitting of documents and payments as per the company policy and timelines
- Managing of tickets assigned to you and resolve within a reasonable timeframe.
- Adhere to company policies and procedures
MINIMUM REQUIREMENTS:
- Matriculation certificate is a must!
- 5 Years maintain Apple Macintosh desktop and laptop and IOS devices
- Certify as an ASP (Apple Support Professional) to the latest released version of the Macintosh Support Essentials.
- Apple Business Manager
- Certify as an MCNA & MCRE (Advantageous)
- Certified JAMF 100 & 200 engineer (JAMF 300 & 240 Jamf School advantageous
- Unify Wifi certifications advantageous
- Good understanding of Wifi / Networking principles
- Drivers License is a must!
APPLICATION:
Applications can be sent to marchelle.carelse@kelly.co.za