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POSITION

Call Centre Human Resources Business Partner (HRBP)

LOCATION

Cape Town

SALARY

R70 000 per month 

SUMMARY

Are you ready to lead a dynamic and rapidly growing BPO Call Centre? Be a part of an incredible journey towards success! We are seeking a dedicated professional with extensive experience to lead our client’s talented team and drive operational excellence.

As the Call Centre HRBP, you will play a crucial role in supporting and partnering with our call center operations. You will work closely with leadership to develop and implement HR strategies that align with business objectives and promote a high-performance culture. This role requires a proactive and solutions-oriented individual with strong interpersonal skills and a deep understanding of HR best practices within a call center environment.

RESPONSIBILITIES

  • Collaborate with call center management to understand business goals and develop HR strategies to support them.
  • Provide guidance and support on employee relations matters, ensuring fair and consistent application of policies and procedures.
  • Partner with leadership to identify talent needs and implement effective recruitment and retention strategies.
  • Conduct regular assessments of employee engagement and implement initiatives to enhance the overall employee experience.
  • Act as a trusted advisor to employees, guiding career development, performance management, and conflict resolution.
  • Collaborate with the Learning and Development team to identify training needs and facilitate relevant programs for call center staff.
  • Analyze HR metrics and trends to inform decision-making and continuous improvement efforts.
  • Stay abreast of industry best practices and legal requirements to ensure HR policies and practices are up-to-date.

MINIMUM REQUIREMENTS

  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • Proven experience as an HRBP, preferably in a call center or customer service environment.
  • Strong knowledge of employment laws and regulations.
  • Excellent communication and interpersonal skills.
  • Ability to build strong relationships and influence at all levels of the organization.
  • Proactive problem solver with a positive and approachable demeanour.
  • Solid understanding of call center operations and unique HR challenges within this environment.

 

To apply, please email your CV to penny.laubscher@kelly.co.za

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