Call Centre Human Resources Business Partner (HRBP)
R70 000 per month
Are you ready to lead a dynamic and rapidly growing BPO Call Centre? Be a part of an incredible journey towards success! We are seeking a dedicated professional with extensive experience to lead our client’s talented team and drive operational excellence.
As the Call Centre HRBP, you will play a crucial role in supporting and partnering with our call center operations. You will work closely with leadership to develop and implement HR strategies that align with business objectives and promote a high-performance culture. This role requires a proactive and solutions-oriented individual with strong interpersonal skills and a deep understanding of HR best practices within a call center environment.
- Collaborate with call center management to understand business goals and develop HR strategies to support them.
- Provide guidance and support on employee relations matters, ensuring fair and consistent application of policies and procedures.
- Partner with leadership to identify talent needs and implement effective recruitment and retention strategies.
- Conduct regular assessments of employee engagement and implement initiatives to enhance the overall employee experience.
- Act as a trusted advisor to employees, guiding career development, performance management, and conflict resolution.
- Collaborate with the Learning and Development team to identify training needs and facilitate relevant programs for call center staff.
- Analyze HR metrics and trends to inform decision-making and continuous improvement efforts.
- Stay abreast of industry best practices and legal requirements to ensure HR policies and practices are up-to-date.
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Proven experience as an HRBP, preferably in a call center or customer service environment.
- Strong knowledge of employment laws and regulations.
- Excellent communication and interpersonal skills.
- Ability to build strong relationships and influence at all levels of the organization.
- Proactive problem solver with a positive and approachable demeanour.
- Solid understanding of call center operations and unique HR challenges within this environment.
To apply, please email your CV to firstname.lastname@example.org