We are looking for a dynamic and detail-oriented individual to join a well-established company. . If you are skilled in telephonic communication, relationship building, and possess a knack for multi-tasking while maintaining accuracy, this role is for you!
Our client is looking to employ as a CIC Consultant.
POSITION
CIC Consultant
LOCATION
Tygervalley
SALARY
R17 000 – R24 000
RESPONSIBILITIES
- Inbound / outbound calls to customers
- Taking of orders
- Handling product / customer account inquiries
- Managing customer expectations and service levels with customers
- Planning delivery and composition of orders and ultimately closing sales that is taking and recording orders
- Increasing sales revenue through executing up-selling and cross-selling campaigns
- Follow-ups with customers timeously
- Capturing of orders accurately
MINIMUM REQUIREMENTS
- Matric is a must!
- 2 years’ experience in telesales, customer service / call centre environment
- Previous experience with order taken in a call centre environment
- Salesforce experience is advantageous
- Understanding of call centre operating models, performance requirements / reporting
Applications can be sent to marchelle.carelse@kelly.co.za