Our client in the financial services industry based in Wynberg Cape Town is looking for Collection Agents.
LOCATION
Wynberg Cape Town
SALARY
R6 500.00 CTC Per Month
RESPONSIBILITIES
- Customer Contact: Initiate outbound calls to customers with overdue accounts to discuss payment obligations, overdue balances, and potential resolutions.
- Payment Negotiation: Work with customers to negotiate payment plans or settlements that align with their financial situation and the company’s policies.
- Account Management: Monitor and manage a portfolio of delinquent accounts, ensuring that appropriate follow-up actions are taken on time.
- Record Keeping: Accurately document all interactions, payment agreements, and account statuses in the company’s collections management system.
- Problem Resolution: Address and resolve customer disputes or concerns regarding their accounts, providing clear explanations and solutions.
- Compliance: Ensure all collections activities comply with company policies, industry regulations, and legal requirements, including maintaining customer confidentiality.
- Performance Metrics: Meet or exceed individual and team targets, including recovery rates, call handling time, and customer satisfaction.
- Skip Tracing: Utilize various tools and methods to locate customers who have become unresponsive, ensuring due diligence in collection efforts.
- Team Collaboration: Collaborate with other departments, such as Customer Service and Legal, to address complex cases or escalations.
- Continuous Improvement: Participate in training sessions and workshops to stay updated on best practices, regulations, and company policies.
MINIMUM REQUIREMENTS
- Grade 12
- Clear credit and criminal record
- Previous experience in collections, customer service,
- or a call centre environment, preferably within the financial services sector.
SKILLS AND ATTRIBUTES
- Communication Skills: Excellent verbal and written communication skills, with the ability to handle difficult conversations with tact and professionalism.
APPLICATION:
Applications can be sent to Jo-Ann.Verwant@Kelly.co.za