Are you a self-starter with a strong positive attitude? Do you have a passion for service and technology? We are looking for a dedicated and enthusiastic individual to join a dynamic well-established company! Our client is looking to employ a Service Ambassador based in Pinelands
POSITION
Service Ambassador
LOCATION
Pinelands
SALARY
R8 000 CTC
RESPONSIBILITIES
CLIENT INTERACTION
• Welcome all clients to the service centre in a Professional and friendly way.
• Manage and address all client requirements at the front desk.
• Ensure that waiting clients are offered refreshments
• Escalate service issues to Service Centre Team Leaders, when required.
• Liaising with clients.
SERVICE PROCESS MANAGEMENT
• Creating new repair jobs on the system.
• Ensure correct warranty status of device is captured
• Ensure customers are aware of our Terms & Conditions / any charges
• Ensure completion of company documentation as per policy and procedure and signed by the client
• Attach all relevant paperwork to repair
• Obtain / process payments (cash / credit card)
• Run appropriate diagnostics
• Ensure that all devices have been cleaned before client collects / outstanding payment are received / documentation are signed.
RECEPTION AREA
• To ensure that the reception area is clean and tidy at all times
• To ensure that the credit card equipment is in working condition
GENERAL ASSISTANCE
• Assist with the phones and queries / Monthly stocktake
• Daily cash up completed on time
MINIMUM REQUIREMENTS
• Grade 12 / Matric
• Available to start immediately
• 1 Year Service / Technology experience
APPLICATION
Applications can be sent to marchelle.carelse@kelly.co.za