Revolutionising Contingent Workforce Management for a Telecom Giant

Client Overview:

Industry: Telecommunications

Location: Nationwide, South Africa

Company Size: Enterprise

Talent Need: Scalable contingent workforce management

The Challenge
A leading telecommunications provider faced several workforce management challenges. Hiring cycles often exceeded 60 days, visibility into workforce data and supplier performance was limited, and rising recruitment costs increased compliance risks. In addition, more than 100 hiring managers and 60 suppliers operated in silos, resulting in decentralised and inefficient processes

Our Solution
Kelly implemented a Managed Service Provider (MSP) model supported by a Vendor Management System (VMS) to bring structure, transparency, and scalability to workforce operations

• Centralised Supplier Management: Tracked supplier performance and compliance in real time
• Full Lifecycle Contractor Management: Oversaw onboarding, extensions, and renewals seamlessly
• Strategic Collaboration: Partnered with supply chain, HR, and business leaders to align processes
• Process Optimisation: Reduced hiring timelines and improved consistency

Results

• Time-to-fill reduced from over 60 days to 9 days within a 14-day service level agreement
• More than R200 million in cost savings since implementation
• 135 contract renewals processed monthly
• Over 80% customer satisfaction ratings
• Real-time visibility enabled accurate forecasting and budget control

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