Transforming Recruitment for a Leading Financial Institution

Client Overview:

Industry: Financial Services

Location: South Africa

Company Size: Enterprise

Talent Need: Permanent staffing across multiple business clusters

The Challenge
A major South African financial institution faced several recruitment challenges, including time-to-hire delays averaging 89 days, decentralised processes that created inconsistency and administrative strain, and critical talent gaps that impacted service delivery. In addition, the candidate experience varied significantly across business units, resulting in reduced engagement and longer hiring cycles

Our Solution
Kelly implemented a full-service Recruitment Process Outsourcing (RPO) model that transformed the institution’s hiring function

• Centralised Recruitment: Integrated hiring across approximately 300 hiring managers
• Streamlined Administration: Simplified programme management and candidate pipeline tracking
• Enhanced Communication: Improved visibility and collaboration through consistent stakeholder engagement and reporting

Results

• Time-to-fill reduced from 89 days to 21.7 days within a 36-day service level agreement
• 30% cost savings per hire through process efficiencies
• 1,600 vacancies filled over 3.5 years
• 140 open orders and 120 candidates under offer at any time
• Improved agility, consistency, and satisfaction across the talent function

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