Job Details

Our client is a leading distributor and solutions provider of advanced technology solutions, operating at the forefront of the Broadcast, Telecoms, and Electronics industries. Our reputation is built on technical excellence, customer focus, and a deep understanding of the sectors we serve.

The Opportunity:

We are looking to appoint a Support Engineer to join our Test & Measurement Division, providing pre- and post-sales technical support to internal teams and customers.

Minimum Qualifications:
• BEng, BTech, or National Diploma in electronics, or equivalent experience.

Experience:
•Technical understanding of telecoms environments such as RF, IP networks, timing and synchronisation, and protocols.
•Experience with Test & Measurement equipment will be advantageous.

Key Responsibilities

Customer & Technical Support
•Provide technical support to telecoms customers using our clients Test & Measurement solutions.
•Build and maintain professional relationships with customers and partners.
•Support customer satisfaction through responsive fault resolution and clear communication.

Pre-Sales Support
•Provide technical input to the sales team during pre-sales engagements.
•Assist with understanding customer requirements and contributing to solution selection.
•Support demonstrations, proof-of-concepts, and evaluations of telecoms and Test& Measurement equipment.
Post-Sales Delivery & Services
•Assist with installation, configuration, commissioning, troubleshooting, and maintenance of systems at customer sites or remotely.
•Provide post-sales technical support to ensure effective use of supplied solutions.
•Assist with the delivery of customer training.
•Deliver assigned tasks on billable consulting engagements within agreed scope and timelines.
•Liaise with partners to support repairs, calibration, firmware updates, and equipment replacement.

Project & Communication Support
•Participate in customer projects by delivering assigned technical tasks.
•Communicate technical information clearly to customers, partners, and internal teams.
•Escalate technical risks or unresolved issues to the appropriate internal stakeholders.
•Provide input into support and project reporting where required.
Continuous Improvement
•Contribute to SOPs, technical documentation, and knowledge bases.
•Accurately record time and activities in our client's business systems.
•Participate in ongoing training, certification, and up-skilling within the telecom domain.

Skills & Attributes:
•Strong problem-solving and fault-finding skills.
•Clear communicator with a professional, customer-focused approach.
•Able to manage multiple tasks and follow structured processes.
•Team-oriented, reliable, and committed to continuous development.
•Knowledge of telecom and datacom architecture, technologies, and principles.
•Understanding of private and public Cloud, Virtualisation and Containers would be advantageous.